UPI Not Working on WiFi but Works on Mobile Data: Causes and Fixes

Unified Payments Interface (UPI) has revolutionized the way we conduct financial transactions in India. It allows users to make instant payments using their smartphones, making transactions easier and faster. However, many users encounter issues where UPI works seamlessly on mobile data but fails to connect when using WiFi. This blog post will explore the causes of this problem, its symptoms, and provide step-by-step fixes to resolve the issue.

Understanding the Problem

When you find that UPI services are functional on mobile data but not on WiFi, it can be frustrating. Understanding the underlying causes can help you troubleshoot effectively. Let’s dive into the potential reasons for this issue.

Causes of UPI Not Working on WiFi

Several factors might contribute to UPI not functioning over a WiFi connection. Here are some common causes:

• Router Issues: Sometimes, the WiFi router may not be configured correctly or may have connectivity issues.
• Firewall or Security Settings: Certain firewall settings on your router can block UPI services.
• DNS Problems: Issues with your DNS settings can prevent UPI from connecting to its servers.
• Network Configuration: Your WiFi network might be configured in a way that restricts certain types of data traffic.
• ISP Restrictions: Internet Service Providers (ISPs) occasionally impose restrictions that may affect UPI services over WiFi.

Symptoms of UPI Not Working on WiFi

Identifying the symptoms of UPI not working on WiFi can help you troubleshoot more effectively. Common symptoms include:

• UPI apps failing to load or connect.
• Error messages indicating a connectivity issue.
• Transactions timing out or failing to complete.
• Inability to send or receive payment requests.

Step-by-Step Fixes for UPI Not Working on WiFi

If you are experiencing issues with UPI on WiFi, follow these step-by-step fixes to identify and resolve the problem:

1. Restart Your Router

One of the simplest and most effective solutions is to restart your WiFi router. This can resolve temporary connectivity issues.

• Unplug the router from the power source.
• Wait for about 30 seconds.
• Plug the router back in and wait for it to restart completely.
• Check if UPI works on WiFi after the router has restarted.

2. Check Network Settings

Verify your WiFi network settings to ensure that it is configured correctly:

• Open your device settings.
• Navigate to WiFi settings and select your network.
• Ensure that you are connected to the correct WiFi network.
• Forget the network and reconnect by entering the password again.

3. Disable VPN and Proxy Settings

If you are using a VPN or proxy, it may interfere with UPI services. Try disabling them:

• Go to your device settings.
• Select Network & Internet.
• Choose VPN and toggle it off.
• If you have a proxy enabled, disable it as well.

4. Check Firewall Settings

Examine your router’s firewall settings. Some firewalls may block UPI services:

• Access your router’s settings through its IP address (usually something like 192.168.1.1).
• Log in with your credentials.
• Navigate to the firewall settings and check if any rules are blocking UPI services.
• If necessary, temporarily disable the firewall to see if it resolves the issue.

5. Change DNS Settings

Switching to a different DNS server may help:

• Go to your device’s WiFi settings.
• Select your network and find the option for DNS settings.
• Change it to Google’s DNS by entering 8.8.8.8 and 8.8.4.4.
• Save the settings and check if UPI works on WiFi.

6. Update UPI App

Ensure that your UPI app is up to date. Outdated apps may have bugs or compatibility issues:

• Open the app store on your device.
• Search for the UPI app and check for updates.
• If an update is available, install it and restart your device.

7. Contact Your ISP

If none of the above solutions work, it may be time to contact your Internet Service Provider:

• Explain the issue you are facing with UPI on WiFi.
• Ask if there are any known restrictions or issues with UPI services on their network.
• Follow their recommendations for resolving connectivity problems.

Frequently Asked Questions (FAQs)

1. Why does UPI work on mobile data but not on WiFi?

UPI may work on mobile data but not on WiFi due to issues related to your router configuration, firewall settings, DNS problems, or restrictions imposed by your ISP.

2. How can I tell if my WiFi router is causing the issue?

If UPI works on mobile data but not on WiFi, try restarting your router and checking your network settings. If the problem persists, it may indicate a router-related issue.

3. What should I do if none of the fixes work?

If you’ve tried all troubleshooting steps and UPI is still not working on WiFi, contact your Internet Service Provider for assistance. They may have specific solutions or insights regarding your network.

By following the steps outlined in this blog post, you should be able to identify and fix the issue with UPI not working on WiFi. Remember to remain patient and methodical in your troubleshooting approach. With the right steps, you can enjoy seamless transactions through UPI, whether you are connected to mobile data or WiFi.